Refund Policy

Here at lulumel, we are 100% committed to making you happy. Each custom orders are handmade by our designer team and hand checked by a our members before shipment to ensure you receive the best items!

We make every effort to ensure your jewelry arrives in perfect condition. If below happens, please feel free to contact us at:, thanks.

♥  Parcel damaged or received wrong item: Contact us If your item has arrived damaged or wrong, we will send replacement for free immediately.

♥  We are not responsible for mistakes made by customers such as color choice, chain size, misspelled name, etc. Please double check and make sure you choosing the correct size and entering the correct name. 

♥  Change order: If you wish to change the name, color, size etc on customize orders, please contact us at in 24 hours, we will not be able to change if it is exceed than 24 hours.

♥  Cancel order: Orders will be processed very shortly, as we are committed to send out your parcel ASAP. If you wish to cancel your order please contact us at asap, we will process the full refund if order cancel in 24 hours.

♥  Lost Parcel: Replacement will be send for free if parcel is lost in transit due to express operation issue. lulumel will not cover any product fee and shipping costs, due to insufficient/wrong address, or the parcel can’t be pick up in time. Please make sure the address, zip code and tell are all right while ordering.

♥  Please contact your local Express, if the tracking info states that it was delivered but you didn’t received it, we will not responsible for this issue.

♥  Jewelry Care Disclaimer: We advise keeping all pieces from substances and chemicals to maintain its Integrity & Shine. See our Jewelry Care page for more information.

♥  We also advise and encourage customers to read product descriptions to see what metal is used as we are not responsible for allergic reactions or any rash associated with jewelry wear.


Still not getting your answers? Email us anytime at here. Or you can also contact us on Facebook or Instagram.

Lulumel reserves the right to make any amendments to this policy at any time. Notifications of any changes will be published here.

Thank you and Enjoy shipping at lulumel.