Shipping Policy

We are committed to processing all orders as quickly as possible. Please check processing time below before placing any orders that if you need it for a certain date or event.

Processing Time for in stock/non custom items: 1-2 business days. 

Processing Time for custom items: 10-15 business days (2 weeks).

Please see below Shipping Time and Shipping Method: 

Shipping Method	Shipping Time	Shipment Cost
USA USPS Standard:	7-10 Business Days (May be Delays Due To Covid)	FREE SHIPPING by USPS Standard.
USA Express Shipping (Fedex/DHL):	3-4 Business Days (May be Delays Due To Covid)	Express Shipping price $19.0 for total.
INTERNATIONAL Standard Shipping:	7-15 Business Days (May be Delays Due To Covid)	FREE SHIPPING by Standard Shipping.
INTERNATIONAL Priority Shipping (Fedex/DHL):	3-4 Business Days (May be Delays Due To Covid)	Express Shipping price $19.0 for total.

Delivery Time= Processing Time + Shipping Time

Please note if you placed an order for a custom item and a non custom item, both will be shipped at the same time. If you will like to receive the non custom item sooner please make another order for those items alone.

 

♥  Tracking Your Order

Tracking information will automatically send to all customers by Email once your orders get ready (please double check to make sure you entered a correct Email). To check your shipping updates, please kindly click to our TRACK ORDER page and enter your tracking number to see the tracking details.

♥  Cancellations in 24 HOURS

We only allow cancellations in 24 HOURS, once an order is in production and is accepted by our Jewelry Designer it cannot be canceled. If you wish to cancel your order, please contact us by info@melodiajewelry.com in 24 hours.

♥  Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

♥  P.O. Box Shipping

P.O. box addresses is only available for USPS. We are unable to offer Express Shipping to these locations.

 ♥  Incorrect addresses/missing and lost packages.

Please note that the customer is responsible for entering the correct shipping address. We are not responsible for an incorrect or incomplete address.

♥  Duties & Taxes

Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. If you have any questions related to customs charges you are advised to contact your local customs.